Calendars DataTill Calendars let you schedule events like installations, maintenance, sales, and standby rosters. You can also assign staff teams to specific events for better coordination. Access the Calendars via Tools → Calendars or by clicking the calendar icon at Read more…
Automated backups regularly save your data at scheduled intervals, reducing the risk of loss from accidents or technical issues. They act as a digital safety net, allowing you to restore information if something goes wrong. Automated Backups video: https://youtu.be/5LAcK_xbGD4 Blog: Support Read more…
This guide explains how setup the monitoring on DataTill, configure the Pi, we will discuss what hardware is supported, and discuss the hardware itself and how to install it. Custom image download link Custom image to sync to DataTill on Read more…
Diagnose Offline Devices & Network Note: that many of the functionality you see below requires all your network devices to be loaded onto DataTill, this excludes client radios. View Offline Clients: Dashboard: Go to Tools->Dashboard.In the screenshot below you can Read more…
E-mail message summary We have added an exciting new feature: an e-mail message summary! With it you can: see a summary of your sent e-mails resend them check their status Just like the message log! To go to this feature, go to Tools –> Messages –> Message Summary. Read more…
There are two Methods for calculating Roll-Over for Top-ups in DataTill. Please see the explanation and calculation for both to assist you in choosing the correct one for your company These settings can be found under the menu Data -> Read more…
To enable the ability for Soft-Cap Data Products to be considered for Roll-Over the following must be implemented: The setting to allow the system to consider this needs to be enabled. This can be found under Data -> Radius Setup Read more…
DataTill has released an improvement to the Unknown Devices Report with version 1.5.01. First, there are a few things the user needs to be aware of concerning this report: The report is automatically set to default to a 3 hour Read more…
If customers have auto top settings on then they have opted into out-of-bundle billing. To opt in or out of out-of-bundle billing the customer can manage this setting in the customer portal by navigating to Usage -> Auto top-up  Read more…
Data Transfers have been considered for Prepaid Data Users.
Data Rollovers can be managed for Individual Packages using the Edit Data Products feature. If you would rather manage rollover settings on a Customer level, please refer to this blog instead: ICASA: Setting up Data Rollover using Customer Categories.
NOTE: If both the Data Product and Customer Category Roll over settings are enabled, the data product rollover settings will take precedence. (Wisps are encouraged to only use the rollover settings on individual products)
Any data (monthly and /or top-ups) which is rolled over from this setting will appear as an auto rolled over top-up on the customer profile:
To apply a specific customer category to a bulk list of customers, follow the steps below on how to import a CSV list to customer categories:
Data Rollovers can be managed for customers using the customer categories feature. If you would rather manage rollover settings on a product level, please refer to this blog instead: ICASA: Setting up Data Rollover using Data Products
NOTE: If both the Data Product and Customer Category Roll over settings are enabled, the data product rollover settings will take precedence. (Wisps are encouraged to only use the rollover settings on individual products)
Any data (monthly and /or top-ups) which is rolled over from this setting will appear as an auto rolled over top-up on the customer profile:
DataTill has added a new monthly reporter for figures generated from the Lead to Receipt process. This report includes comprehensive dropdowns, graphs and data point summaries. This report can be located by navigating to Reports > Statistics > Sales Lead Read more…
During the festive period, we noticed a few of our customers had not changed their VAT settings to the increased 15 %, effective from 01 April 2018. It is important to note that any invoices issued from this date onwards Read more…
DataTill has added a few improvements to the Data Accounts menu.
A new column, Circuit ID (enabled under the Show/Hide Columns button) can now be displayed on the Data Accounts list view.
The Circuit ID for Telkom radius accounts will be auto-collected from the active radius session. For other radius accounts (wireless Services) the Caller ID or MAC address is collected and stored in this field.
The Caller ID / Circuit ID shows on the customer’s:
When attempting to sync your Sage One data with DataTill, a few issues may arise due to the following scenarios:
These issues will prevent the sync from taking place and an error message/log will be visible.
DataTill has now improved the Sage One Sync Queue, to include automatic fixes and proposed solutions for common errors.
In the example below, you will see records that were not sucessfully synced now have a new orange tool icon next to them.
Support for LFTP Backups DataTill has introduced the FTP backup setting to allow for the use of the external third party LFTP library. When the user navigates to Setup > System Settings > System Backups > under the Read more…
DataTill has introduced a new Artificial Intelligence feature to the Notification Setup.
View the You tube video: SMS Top-up settings for helpdesk
Customers already had the ability to request Topups by responding to SMS notifications sent from DataTill. In most other instances, customers would often respond to SMS notifications relating to other items.
SMS Topups: How To Do Automatic Topups With SMS
Therefore, the SMS Topup Message Intelligence feature has been built in to work with the “Enable Customer Topups via SMS Reply” setting. The user can navigate to Setup > Notifications to find this menu.
Please remember to set up your helpdesk department settings here to make sure only the department and user you set up here will receive SMS topup helpdesk notification mails.
