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Mailbox scraping is a setup that reads emails from a designated email address and then processes them the way you want to use the email address for. Emails can be forwarded, ignored, deleted, or made into a help desk ticket.

Mailbox scraping can be found at Setup, System Settings, Mailbox scraping.

DataTill has the ability to automatically intercept support emails so as to allocate them to a support department.
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Here are some troubleshooting steps for Sage One Accounting Customers not syncing with DataTill:

Click on Billing / Sage One Data / List of Customers
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[vc_row type=”container” padding_top=”” padding_bottom=””][vc_column width=”2/3″][vc_column_text]What makes a Prepaid customer different from a Normal Customer and Hotspot Users?

Prepaid Users have access to a Static username and password, from which, through the Client Portal.

They can purchase data on the fly with whichever Payment Gateway the DataTill system has enabled.

Data is Hotspot Package based, which has an expiry date as set per hotspot package duration.

Generally Prepaid works as a Static Hotspot user.

There are 3 types of Customers for Data Use:

1) Hotspot – Fully ad-hoc Hotspot Splash Page User
2) Prepaid Customer – Static Username and password – Generally seen as Hotspot Splash Page User
3) Monthly User – Monthly User generally used for PPP
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