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Update On Clickatell SMS Gateway

Note that the Clickatell SMS gateway on DataTill requires you to have a normal account and not a developer account

DataTill’s Clickatell SMS gateway integration used to make use of an API sending method.

As Clickatell developed further we changed the SMS gateway integration to adapt to their new methods.
Clickatell now makes use of the new platform sending method, this is what we have adapted the integration to.

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Introduction To DataTill

After your DataTill has been set up and your system administrator has created an admin user for you and sent you your login details you can start watching the Youtube video to introduce you to how to start using DataTill.

 

Introduction to DataTill for new users: Youtube link Read more

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How To Get Your Google Maps API Key

Below is a step by step guide on how to get your Google Maps API key

 

Refer to the following blog about the Google Maps API that changed and how it affects your DataTill: https://www.datatill.com/google-maps-api-has-been-changed/

 

 

Webinar:  Google Maps API configuration

 

We have compiled a step by step guide for those of you that need to get your Google Maps API key for the first time.

Step 1: Go to cloud.google.com/maps-platform and click on “Get Started”

 

Follow this link: cloud.google.com/maps-platform

Then click on “Get started

 

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Jana Louw No Comments

Google Maps API has been changed

Google has introduced new pricing for their Google Maps Platform.

 

 

Webinar:  Google Maps API configuration

 

This means you will need to add your own Google Maps Platform API key in your DataTill system setup to continue using Google Maps features on your DataTill system.

Without your own API Key you will not be able to use any Google Map functionality in DataTill.

(Please refer to the list of affected pages in DataTill at the end of this post)

Previously all Google Maps functionality went through DataTill Pty Ltd’s own account, but because of the price changes and new limits of the free usage tier, you will need your own Google Maps Platform API key.

You will get $200 in free usage for Maps, Routes, and Places every month from Google when you have your own Google Maps API key.

 

The Google Maps API Key field has been added and was introduced version 1.4.02 which was released on the 10/09/2018.

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Jana Louw No Comments

Copy Helpdesk Ticket attachments to Customer profile

Attachments that are added to helpdesk tickets can be copied and saved to the customer profile by clicking the “copy” button on the attachment:

Once saved to the customer’s profile, the Ticket attachment is accessible via the “File from Helpdesk attachment” widget on the customer edit page.

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Realtime Usage added to Data Usage Graphs on Customer Portal

DataTill has added Realtime data traffic viewing to the customer portal.

Customers can view their Realtime usage graph on the Usage menu on their customer portal:

 

For admin users, the Realtime view button can now be seen at two places, on the data summary screen and a new full screen Realtime view page.

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Jana Louw No Comments

Multiple Network Subnets

DataTill has added the ability to support multiple network subnets within a single IP pool.

 

When editing IP pools, the networks field now accepts multiple subnets, separated by a comma.

Validation happens on every subnet included, and the total network ranges detected are shown in the grey fields.

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Jana Louw No Comments

Helpdesk Ticket Auto Close And Other Functionality

A few improvements have been added to the Helpdesk tickets for this release.

 

  • Added an “Admin Only Ticket” Banner to the top of the details list for admin only ticket.

admin only ticket banner

 

  • Added ticket auto close function. Tickets that you put on hold, now has the added option to auto close the ticket when the “on hold” has expired.

auto close on hold

 

  • Added the ability to add more than one admin user in a helpdesk ticket escalation notification.Helpdesk escalation notify mulitple

 

System details:

Default setting: These are the new default cosmetics and functionality

Setting type: New improved functionality.

URL: https://{ Your domain}/helpdesk/ticket/

Version 1.4.01

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Zapper Has Been Added As A Payment Gateway

You now have the option to enable Zapper as Payment Gateway within DataTill.

 


To enable using Zapper as a payment gateway:

Navigate to Setup > System Settings > Payment Gateways. Users will need to enable these options using the toggle buttons and by entering the required setup information.

zapper gateway settings

 

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Jana Louw No Comments

Helpdesk Changes which Improve System Performance

Helpdesk Changes which Improve System Performance

Two changes have been introduced to the Helpdesk module which improve system performance:

 

  1. Disable Auto complete values on Ticket Edit Screens

DataTill ordinarily saves the previously entered values to a list to suggest as values for future Diagnosis / Resolutions. A new feature to disable this was introduced to speed up performance, as those lists can become very long and take time to load.

Setting Enabled:

Setting Disabled:

  1. Disable dropdown counters on Ticket View Screen

A new feature to disable this was introduced to speed up performance, as those counters take time to load.

Setting Enabled:

Setting Disabled:

 

Setting Default: Disabled

Setting type: Global Setting

URL: https://{Company name}.com/settings/helpdesk

Version: 1.4.00.01

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Static Search

Static Search

A Static Search function was added to prevent pages from loading incomplete searches. Users would need to press enter or click search. This affects all pages with the search functionality.

A switch has been included to enable / disable this functionality.

 

Default setting: enabled

Setting type: Linked to individual admin user setting

URL: https://{ Company name}.com/users/show_admin_account_info

Version 1.4.00.01

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VCS Setup Guide

VCS Setup Guide

The steps below shows what to do to get started on using the VCS payment gateway on your DataTill.

 

Step 1:

First you will need to sign up for an e-commerce/merchant account from your bank.  Here is a list of some of the South African banks who provide e-commerce / merchant accounts:

Please ensure that the bank you are signing up with has a merchant account which is compatible with VCS.

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Radius name change to Data (Big changes as a result of FUP).

Radius name change to Data (Big changes as a result of FUP).

 

 

The Radius menu option within DataTill has been given a makeover, with the recent addition of the FUP module.

Radius is now referred to as Data on the home page. The subsequent dropdown items to the Data menu have also been changed. Refer to the summary below for a list of menu item changes.

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DataTill Payment Gateways

DataTill enables its users to use any one of the following card vendors:

 

To be able to use any one of these card vendors with your DataTill, you need to ensure that you have a merchant account with them.  To do this, you can visit the relevant card vendor’s website and sign up with them.  PayU has two different gateways that you can sign up for.  If you would like to integrate PayU with DataTill, you will need to choose the redirect-gateway and not the enterprise gateway. 

 

Please note that walled garden entries have been added for the new payment gateways.  It is the responsibility of each ISP to ensure that the hotspot routers are updated with these settings. 

 

Click here to view the VCS setup guide: VCS Setup Guide

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Automatic Tickets for Ratings Received

Automatic Tickets for Ratings Received

This feature will allow you to set whether ratings should create tickets, which when enabled the rating threshold can be set as well as which user should get the tickets in and out of office hours.
A new switch appears on the sales setup screen namely “Auto Create Ticket On Rating”, when the switch is enabled, the collection of settings in will appear.

​​

You can set a threshold for ticket creation to decide what tickets should generate tickets.
Operating hours for Customer Care staff can be specified and any rating that comes in out of these operating hours will be assigned to the standby assignee.
Note that that the standby assignee will need to fall part of the customer care helpdesk department, so when enabling this please add the person that will be handling these tickets after hours or on weekends to the applicable helpdesk department.
If the standby assignee is not specified, the notification will go out to the entire department.
The ticket owner for all rating tickets will always be the default ticket user in the customer care helpdesk department, the ticket assignee will flip between the default ticket user and the standby assignee depending on the time and day stipulated in the settings.
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Public Links on Quote Templates.

DataTill has made some improvements to the Public Links for Quote Templates.

The Public Links can now be located by navigating to Sales > Sales Settings > Document Templates > Select to edit a Quote Template.

On the popup that appears of the Quote Template, the user can now add a Public Code specific to the Public Link. To the right of that field, the actual Public Link is displayed.

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Enabling Individual Syncing Of Customers to Sage One

Users can now enable/disable the option to Sync customers to Sage One by Customer Groups.

To enable/disable the setting, users must navigate to Customers > Customer Groups > on the list of Customer Groups select to edit a group. Under the Billing tab there is now a toggle button to Sync Customers to Account System.

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