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ICASA: Setting up Data Rollover using Data Products

Data Rollovers can be managed for Individual Packages using the Edit Data Products feature. If you would rather manage rollover settings on a Customer level, please refer to this blog instead: ICASA: Setting up Data Rollover using Customer Categories.

NOTE: If both the Data Product and Customer Category Roll over settings are enabled, the data product rollover settings will take precedence. (Wisps are encouraged to only use the rollover settings on individual products)

Any data (monthly and /or top-ups) which is rolled over from this setting will appear as an auto rolled over top-up on the customer profile:

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By Jana Louw, ago

ICASA: Setting up Data Rollover using Customer Categories

Data Rollovers can be managed for customers using the customer categories feature. If you would rather manage rollover settings on a product level, please refer to this blog instead: ICASA: Setting up Data Rollover using Data Products

NOTE: If both the Data Product and Customer Category Roll over settings are enabled, the data product rollover settings will take precedence. (Wisps are encouraged to only use the rollover settings on individual products)

Any data (monthly and /or top-ups) which is rolled over from this setting will appear as an auto rolled over top-up on the customer profile:

(more…)

By Jana Louw, ago

Circuit / Caller ID on Data Accounts

Circuit / Caller ID on Data Accounts

 

DataTill has added a few improvements to the Data Accounts menu.

A new column, Circuit ID (enabled under the Show/Hide Columns button) can now be displayed on the Data Accounts list view.

 

The Circuit ID for Telkom radius accounts will be auto-collected from the active radius session. For other radius accounts (wireless Services) the Caller ID or MAC address is collected and stored in this field.

 

The Caller ID / Circuit ID shows on the customer’s:

  • data account widget,
  • the active session widget and
  • the recently closed session widget

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By Jana Louw, ago

Improvements to the Sage One Sync tool to fix errors.

When attempting to sync your Sage One data with DataTill, a few issues may arise due to the following scenarios:

  • A customer already exists in Sage One when trying to sync the customer from DataTill.
  • Syncing a customer with an invalid email address format.
  • Existing Sage One Integration ID is different to the DataTill Integration ID.
  • A very rare case, where the same Customer code exists as duplicates.

These issues will prevent the sync from taking place and an error message/log will be visible.

DataTill has now improved the Sage One Sync Queue, to include automatic fixes and proposed solutions for common errors.

In the example below, you will see records that were not sucessfully synced now have a new orange tool icon next to them.

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By Jana Louw, ago

SMS Topup Message Intelligence

SMS Topup Message Intelligence

 

 

DataTill has introduced a new Artificial Intelligence feature to the Notification Setup.

View the You tube video: SMS Top-up settings for helpdesk

 

Customers already had the ability to request Topups by responding to SMS notifications sent from DataTill. In most other instances, customers would often respond to SMS notifications relating to other items.

SMS Topups: How To Do Automatic Topups With SMS

Therefore, the SMS Topup Message Intelligence feature has been built in to work with the “Enable Customer Topups via SMS Reply” setting. The user can navigate to Setup > Notifications to find this menu.

Please remember to set up your helpdesk department settings here to make sure only the department and user you set up here will receive SMS topup helpdesk notification mails.

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By Jana Louw, ago

Using Mikrotik devices for power monitoring.

Using MikroTik devices for power monitoring:

 

 

A problem arises when not all highsites have power monitors installed. A solution to this problem would be to use the Mikrotik Router onsite that can supply battery voltage information, to monitor the site voltage.

The Mikrotik voltage reading is not 100% accurate, hence an offset value must be added (or subtracted) from the Mikrotik voltage reading to determine the actual voltage onsite.

A new tab called Voltage has been added to the  Network Devices menu/page. This tab is to accommodate a flag which indicates whether this router should be used for voltage monitoring, as well as the offset value to be used.

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By Jana Louw, ago

Choose To Block Or To Redirect Users On Suspension

Choose to block to redirect users on suspension:

 

 

You can choose to block or to redirect your data account users when they get suspended.

Suspension for non-payment can be done by manually blocking a data account or by suspending the customer account.

How to suspend the customer account depends on whether or not the suspension approval process is activated.

 

To access suspend account blocking settings;

Go to Setup, then Radius Server, to access the radius server setup and scroll down to “Suspended Account Blocking”

 

Summary of the 3 options on how data account suspension blocking can get handled:

  • Address List – All suspended data accounts with fixed IP addresses will be assigned to an address list. Data accounts without a fixed IP address will be blocked by radius from authenticating.
    A firewall will need to be configured to redirect user in the suspended address list to a static page.
  • IP Pool – All suspended data accounts will be assigned an IP from an IP pool. This pool must exist either in DataTill or on the highsite NAS router. If a suspended data account has a fixed IP assigned this IP will be ignored when the account is suspended.
  • Radius Block – All suspended data accounts will be blocked by radius, so the account will not be able to obtain access to the network.

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By Jana Louw, ago