Version 3.0 now includes an integrated ERP platform, available for deployment in almost all countries around the world, catering for multi currencies, languages and a myriad of taxes or levies. We are proud to announce our plan to release DT Read more…
E-mail message summary We have added an exciting new feature: an e-mail message summary! With it you can: see a summary of your sent e-mails resend them check their status Just like the message log! To go to this feature, go to Tools –> Messages –> Message Summary. Read more…
There are two Methods for calculating Roll-Over for Top-ups in DataTill. Please see the explanation and calculation for both to assist you in choosing the correct one for your company These settings can be found under the menu Data -> Read more…
To enable the ability for Soft-Cap Data Products to be considered for Roll-Over the following must be implemented: The setting to allow the system to consider this needs to be enabled. This can be found under Data -> Radius Setup Read more…
DataTill has released an improvement to the Unknown Devices Report with version 1.5.01. First, there are a few things the user needs to be aware of concerning this report: The report is automatically set to default to a 3 hour Read more…
If customers have auto top settings on then they have opted into out-of-bundle billing. To opt in or out of out-of-bundle billing the customer can manage this setting in the customer portal by navigating to Usage -> Auto top-up  Read more…
Data Rollovers can be managed for Individual Packages using the Edit Data Products feature. If you would rather manage rollover settings on a Customer level, please refer to this blog instead: ICASA: Setting up Data Rollover using Customer Categories.
NOTE: If both the Data Product and Customer Category Roll over settings are enabled, the data product rollover settings will take precedence. (Wisps are encouraged to only use the rollover settings on individual products)
Any data (monthly and /or top-ups) which is rolled over from this setting will appear as an auto rolled over top-up on the customer profile:
Data Rollovers can be managed for customers using the customer categories feature. If you would rather manage rollover settings on a product level, please refer to this blog instead: ICASA: Setting up Data Rollover using Data Products
NOTE: If both the Data Product and Customer Category Roll over settings are enabled, the data product rollover settings will take precedence. (Wisps are encouraged to only use the rollover settings on individual products)
Any data (monthly and /or top-ups) which is rolled over from this setting will appear as an auto rolled over top-up on the customer profile:
DataTill has added a new monthly reporter for figures generated from the Lead to Receipt process. This report includes comprehensive dropdowns, graphs and data point summaries. This report can be located by navigating to Reports > Statistics > Sales Lead Read more…
During the festive period, we noticed a few of our customers had not changed their VAT settings to the increased 15 %, effective from 01 April 2018. It is important to note that any invoices issued from this date onwards Read more…
DataTill has added a few improvements to the Data Accounts menu.
A new column, Circuit ID (enabled under the Show/Hide Columns button) can now be displayed on the Data Accounts list view.
The Circuit ID for Telkom radius accounts will be auto-collected from the active radius session. For other radius accounts (wireless Services) the Caller ID or MAC address is collected and stored in this field.
The Caller ID / Circuit ID shows on the customer’s:
Support for LFTP Backups DataTill has introduced the FTP backup setting to allow for the use of the external third party LFTP library. When the user navigates to Setup > System Settings > System Backups > under the Read more…
Customers already had the ability to request Topups by responding to SMS notifications sent from DataTill. In most other instances, customers would often respond to SMS notifications relating to other items.
Therefore, the SMS Topup Message Intelligence feature has been built in to work with the “Enable Customer Topups via SMS Reply” setting. The user can navigate to Setup > Notifications to find this menu.
Please remember to set up your helpdesk department settings here to make sure only the department and user you set up here will receive SMS topup helpdesk notification mails.
A problem arises when not all highsites have power monitors installed. A solution to this problem would be to use the Mikrotik Router onsite that can supply battery voltage information, to monitor the site voltage.
The Mikrotik voltage reading is not 100% accurate, hence an offset value must be added (or subtracted) from the Mikrotik voltage reading to determine the actual voltage onsite.
A new tab called Voltage has been added to the Network Devices menu/page. This tab is to accommodate a flag which indicates whether this router should be used for voltage monitoring, as well as the offset value to be used.
Go to Setup, then Radius Server, to access the radius server setup and scroll down to “Suspended Account Blocking”
Summary of the 3 options on how data account suspension blocking can get handled:
Address List – All suspended data accounts with fixed IP addresses will be assigned to an address list. Data accounts without a fixed IP address will be blocked by radius from authenticating.
A firewall will need to be configured to redirect user in the suspended address list to a static page.
IP Pool – All suspended data accounts will be assigned an IP from an IP pool. This pool must exist either in DataTill or on the highsite NAS router. If a suspended data account has a fixed IP assigned this IP will be ignored when the account is suspended.
Radius Block – All suspended data accounts will be blocked by radius, so the account will not be able to obtain access to the network.