The difference between Capped and Fair Usage Throttle Notifications will be if the data package has been configured as an uncapped product or not.

The Fair Usage Throttle Notification only applies if the data package is configured as an uncapped product.

Go to Radius –> Data Packages –> Edit Product Button –> Switch Uncapped Product to “On”,

to be able to send the customer a fair usage throttle message instead once their soft cap has been reached.

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Lead to receipt workflow module information:

The new lead to receipt workflow module is busy being tested and will soon be available for use.

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DataTill Support bot is now on our website:

A support bot has been added that answers FAQ questions about DataTill.

Support issues and bugs can be sent to us by email at support@datatill.com.

At the footer of the datatill.com website, you will find the “Chat To Us” button.

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Then, Go To: Radius –> User Accounts –> Edit Radius User Account –> Radius Attributes (tab) –> Click on Add custom attribute.
Add your IP range value as a custom attribute:
Attribute name = Framed-IPv6-Prefix
Attribute value = 2c0f:f970:1aa0::/48 (Your value should look something like this, this is the IP range)

Double Data Topup marketing promotions has been added to DataTill.

Go to Sales –> Sales Settings –> Marketing Setup

Quick link: https://domain/settings/marketing

How to enable the Double Data Topup Promotion:

You can enable or disable the promotion, and define a date range during which the promotion is in effect:

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Now You Can Generate A List Of Down Devices For Whatsapp From Within DataTill

Where to get the text format that you can copy and paste to Whatsapp:

Go to Devices –> Downtime Summary –> Text Format

https://yourdomain/devices/summary_text

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Automatic topups can be done by using the new SMS topups feature.

When a customer’s radius account is capped or an interim usage alert is sent to the customer, the following string is added to the end of the SMS:

New notification rules have been added on Customers. Now you can choose what type of notifications each Contact on a Customer receives.
This is handy if you want one of the Contacts to receive everything and another Contact should only receive Usage notifications for example.
You can also add an extra Contact that does not receive any notifications.

Just note that there should be at least one Contact that has all the notification rules or all rules has to have a Contact.
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Over usage calculation for the month:

Usage to date – Usage limit + Topups = Over usage
Example of how an over usage Top-up will work:

A customer has 100 GB cap limit and has used 120 GB. The customer has been soft capped for the last 20GB and will be soft capped on anything used above the 100 GB cap.

When the customer then adds a top-up of 10GB, they do not still want to be soft capped when using this 10GB.

If you need to enable auto topups for a customer, you can do this on their radius account.

Go to Radius –> User Accounts –> Edit User –> Data Limits tab
Set “Enable Auto Topups” to “Yes”.

Then choose the auto topup increments you want to top up with each time the
data limit of the account reaches a 100%.

Next, you can set an auto topup limit which is the maximum size of all topups for the month.
A limit of 0 means no maximum limit.
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Usage report notifications settings needs to be set up on each customer individually.
The usage report via email will show detailed graphs of the customer’s data usage.
Snippet of data usage report notification received via email:
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How to set up the auto data rollover functionality

If you want monthly data and top-ups to go over to the next month, the ‘Auto Data Rollover‘ setting must be turned on for each customer group or category that you want this feature on.  It will work for customers who belong to a group or category which has this setting turned on.  

This setting will only take effect by midnight of the same day that it is turned on.

Add the setting to a Customer Category:

To add the rollover settings to a customer category, you will need to go to the customer menu and then click on the categories button.  Click on the edit button to enable the:

• Auto Rollover Unused Monthly Data and
• Auto Rollover Unused Topups functions

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We have improved the radius password visibility within DataTill. Users will now only be able to see or modify radius account passwords if they have the new “Device Passwords” read or write permissions. We have also added a new permission “MikroTik Login Accounts” that allows you to create radius login Read more…

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To see this, go to https://your_datatill_app/radius/sessions and sort on duration and descending.

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Mailbox scraping is a setup that reads emails from a designated email address and then processes them the way you want to use the email address for. Emails can be forwarded, ignored, deleted, or made into a help desk ticket.

Mailbox scraping can be found at Setup, System Settings, Mailbox scraping.

DataTill has the ability to automatically intercept support emails so as to allocate them to a support department.
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DataTill has always made it easy to add custom information to a customer record. Just go to Customers / Edit Customer and in the bottom right hand corner you will see boxes to add Customer Notes (with custom headings) and Additional Address Details (also with custom headings). See the screenshot below.
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Here are some troubleshooting steps for Sage One Accounting Customers not syncing with DataTill:

Click on Billing / Sage One Data / List of Customers
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Hi DataTill users! Just a quick update to give you some information on the South African VoIP providers and systems that we have tested DataTill with. Before we continue however, we would like to assure you that DataTill works with any SIP or IAX trunk provider. In order to account Read more…