Automatic Tickets for Ratings Received This feature will allow you to set whether ratings should create tickets, which when enabled the rating threshold can be set as well as which user should get the tickets in and out of office Read more…
DataTill has made some improvements to the Public Links for Quote Templates.
The Public Links can now be located by navigating to Sales > Sales Settings > Document Templates > Select to edit a Quote Template.
On the popup that appears of the Quote Template, the user can now add a Public Code specific to the Public Link. To the right of that field, the actual Public Link is displayed.
Users can now enable/disable the option to Sync customers to Sage One by Customer Groups.
To enable/disable the setting, users must navigate to Customers > Customer Groups > on the list of Customer Groups select to edit a group. Under the Billing tab there is now a toggle button to Sync Customers to Account System.
Users now have the option to enable PayU MEA and SnapScan as Payment Gateways within DataTill.
To enable these options, navigate to Setup > System Settings > Payment Gateways. Users will need to enable these options using the toggle buttons and by entering the required setup information.
Due to the recent introduction of the Cancellation module, a bug was picked up on the cron job. This bug did not take into account existing data from the old Expiry module. Thus, previously expired customers were being reset when their database variables did not meet the new Cancellation module requirements.
This bug has now been fixed and a migration has been run to include a new defualt setting under the Billing Setup. This setting is date enabled to specify from which date should customers be reset (that were previously marked for cancellation but never approved for cancellation) to active.
To check this setting, users can navigate to Billing > Billing Setup > Billing Setup again > under the Customer & Radius Account Cancellation Approval Settings menu > Automated Cancellation Reset Start Date – enter date here.
Webinar: Month-end Billing Run Video: Billing Run (Part 1) Video: Billing Run (Part 2) The billing run wording has been updated and a Pop-up has been included to ensure that the user is aware of all the items that are included in Read more…
The way radius sessions are disconnected at month end have been improved. Datatill will always try to disconnect any radius session that crosses over month end. This is done to ensure that the accounting update information can be applied to Read more…
Users can add a logo to Invoices (and Credit Notes).
This can be done by navigating to Billing > Billing Setup > Inv & Credit Note Setup.
Customers who run out of their bundle have the option to either manually top-up their account or to enable the auto-top up functionality. This can be done in the following ways:
Webinar: Customer Suspensions Webinar: Customer Cancellations Videos: Suspensions Overview Video: Cancellations overview Users can customise which notifications are enabled between Suspensions & Cancellations and the SMS notification start and end times. The setup is located by navigating to Setup > Notification > Notification Read more…
The IOS and Android version 1.1.1 update is available on the Apple App Store and Google Play Store respectively.
The Settings tab has now been renamed to “More”. It is the last tab on the menu list at the top. The Top Up section has now been moved to the “More” tab.
The Audit Trail for Radius User Accounts has been updated to include logs when a radius cancellation is reset, unblocked, cancellation date cleared and when the Auth Type has been rejected.
New regulations require Telecommunication Service Providers (not only mobile carriers) to benefit customers in terms of the following:
Usage notifications:
All licensees are required to send usage depletion notifications to consumers when their usage is at 50%, 80% and 100% depletion levels. This will enable consumers to monitor their usage and control spend on communication services.
Rollover of data:
All licensees are required to provide an option for consumers to roll over unused data. This is to ensure that consumers do not lose unused data as is the current practice.
Transfer of data:
All licensees are required to provide an option for consumers to transfer data to other users on the same network.
Out–of-bundle billing:
All licensees are no longer allowed to charge consumers out-of-bundle rates for data when their data has run out without the consumers’ specific prior consent. This will ensure that consumers do not default to out-of-bundle data charges which are significantly higher than in-bundle charges.
Non-compliance with respect to these regulations may result in Fines of up to R 5 000 000.
Customers have the option to transfer their data to other customers or radius accounts. The data transfer can only take place for customers who are on the same network and who have capped packages. To enable this function, the ISP will need to enable the data transfer toggle switch found under radius settings.
Usage notifications can be set up in two different ways:
We have added global settings which can be applied to all customers on capped packages as well as prepaid customers. To set this up, go to the setup menu and then click on the notification option.
DataTill has introduced a new tool to send out the password reset email link to multiple customers at once.
To enable this tool the user must navigate to Setup > System > Debugging > set the ‘Show Mass Password Reset Tool’ toggle button to Yes.
Thereafter, the user will see the menu available when navigating to Tools > Mass Password Reset.
A new user specific setting has been added that will allow you to override all hyperlinks within DataTill to open in the current window.
This setting can be located by clicking on My Account > scroll down to Application Settings > Force Open all Hyperlinks in the current Window – set to ON or OFF.
DataTill has now introduced the ability to perform speed tests via the Portal login and the Mobile App.
Users can log into the Portal and run a speed test. A new button has been added to direct users to this functionality. Refer to the example in the screenshot below. (Note, a speed test can also be run from within the customer mobile app.)
Webinar: Customer Suspensions
Webinar: Customer Cancellations
Video: Suspensions Overview
Video: Cancellations overview
Users now have the ability to set a bulk list of customers to queue for suspension.
Thsi can be done by navigating to the menu for Accounts Workflow /Suspensions. Her the user can tick the relevant customers and bulk approve them to queue for suspension.
Note, a tooltip has been added to the Approve Suspension button and it has been coloured to red.