Due to the recent introduction of the Cancellation module, a bug was picked up on the cron job. This bug did not take into account existing data from the old Expiry module. Thus, previously expired customers were being reset when their database variables did not meet the new Cancellation module requirements.

This bug has now been fixed and a migration has been run to include a new defualt setting under the Billing Setup. This setting is date enabled to specify from which date should customers be reset (that were previously marked for cancellation but never approved for cancellation) to active.

To check this setting, users can navigate to Billing > Billing Setup > Billing Setup again > under the Customer & Radius Account Cancellation Approval Settings menu > Automated Cancellation Reset Start Date – enter date here.

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Webinar:  Month-end Billing Run Video:  Billing Run (Part 1) Video:  Billing Run (Part 2)   The billing run wording has been updated and a Pop-up has been included to ensure that the user is aware of all the items that are included in the billing run.   We have updated the wording to Read more…

The way radius sessions are disconnected at month end have been improved. Datatill will always try to disconnect any radius session that crosses over month end. This is done to ensure that the accounting update information can be applied to the correct month. The usage data contained in accounting updates Read more…

Users can add a logo to Invoices (and Credit Notes).

This can be done by navigating to Billing > Billing Setup > Inv & Credit Note Setup.

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How to top-up your account

Customers who run out of their bundle have the option to either manually top-up their account or to enable the auto-top up functionality.  This can be done in the following ways: 

• The customer can submit a top-up request to their ISP.
• The customer can do top-ups or configure auto-top up settings from their online portal.
• The customer can do top-ups, configure auto top-ups settings or view a list of previous top-ups from the customer mobile app (if enabled with their ISP).

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Webinar:  Customer Suspensions Webinar: Customer Cancellations Videos:  Suspensions Overview Video:  Cancellations overview   Users can customise which notifications are enabled between Suspensions & Cancellations and the SMS notification start and end times. The setup is located by navigating to Setup > Notification > Notification Settings group box. The user can choose to enable Account Read more…

The IOS and Android version 1.1.1 update is available on the Apple App Store and Google Play Store respectively.

The Settings tab has now been renamed to “More”. It is the last tab on the menu list at the top. The Top Up section has now been moved to the “More” tab.

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The Audit Trail for Radius User Accounts has been updated to include logs when a radius cancellation is reset, unblocked, cancellation date cleared and when the Auth Type has been rejected.

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ICASA Regulations Governing Data Usage

New regulations require Telecommunication Service Providers (not only mobile carriers) to benefit customers in terms of the following:

Usage notifications:

All licensees are required to send usage depletion notifications to consumers when their usage is at 50%, 80% and 100% depletion levels. This will enable consumers to monitor their usage and control spend on communication services.

Rollover of data:

All licensees are required to provide an option for consumers to roll over unused data. This is to ensure that consumers do not lose unused data as is the current practice.

Transfer of data:

All licensees are required to provide an option for consumers to transfer data to other users on the same network.

Out–of-bundle billing:

All licensees are no longer allowed to charge consumers out-of-bundle rates for data when their data has run out without the consumers’ specific prior consent. This will ensure that consumers do not default to out-of-bundle data charges which are significantly higher than in-bundle charges.

Non-compliance with respect to these regulations may result in Fines of up to R 5 000 000.

See the information below for more detail on how to enable the required settings. 

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How to transfer data 

Customers have the option to transfer their data to other customers or radius accounts.  The data transfer can only take place for customers who are on the same network and who have capped packages.  To enable this function, the ISP will need to enable the data transfer toggle switch found under radius settings.  

For the customers:

Who can transfer data? 

• Only customers who are on capped packages can request to have data transferred.
• Data can only be transferred to other customers who are on capped packages. 
• In other words: 
  • Capped to capped = Yes
  • Uncapped to capped = No
  • Capped to uncapped = No
  • Uncapped to uncapped =No

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How to set up usage notifications

Usage notifications can be set up in two different ways: 

1. You can set up and apply global usage notifications settings to all your active customers
2. or you can add individualised usage notifications settings to your customers. 

1.  Global settings for all customers

We have added global settings which can be applied to all customers on capped packages as well as prepaid customers.  To set this up, go to the setup menu and then click on the notification option.  

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A new user specific setting has been added that will allow you to override all hyperlinks within DataTill to open in the current window.

This setting can be located by clicking on My Account > scroll down to Application Settings > Force Open all Hyperlinks in the current Window – set to ON or OFF.

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Webinar:  Customer Suspensions

Webinar: Customer Cancellations

Video:  Suspensions Overview

Video:  Cancellations overview

Bulk Suspensions

Users now have the ability to set a bulk list of customers to queue for suspension.

Thsi can be done by navigating to the menu for  Accounts Workflow /Suspensions. Her the user can tick the relevant customers and bulk approve them to queue for suspension.

Note, a tooltip has been added to the Approve Suspension button and it has been coloured to red.

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Data Protection

The blog details the additions and improvements to DataTill’s System according to with the Generally Accepted Privacy Protection regulations globally.

Read More about privacy regulations in your regions:

– GDPR (EU)

– PoPI (RSA)  

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We improved the “Generate Debit Batches” screen and the “Monthly Processing” screen to have the same look and feel as the rest of the system.

This has been released in v.1.3.03

Webinar:  Month-end Billing Run

Video:  Billing Run (Part 1)

Video:  Billing Run (Part 2)

Monthly Processing screen changes:

• Force date fields to be read-only on screen – with the only modifiable field being the Billing Period. Like in the Billing Settings themselves – date fields will change based on this range.
• Confirming a billing period will automatically save the current billing settings noted on the screen – that way a person getting ready to process a new month won’t need to update the billing settings first. This makes the UI more forgiving and intuitive in terms of workflow.
• Change user permissions for this screen to be inline with permissions to change the identical date fields under the billing settings screen.

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A new screen has been added to troubleshoot radius sessions that have issues.

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Webinar:  Customer Suspensions

Webinar: Customer Cancellations

Video: Suspensions Overview

Video:  Cancellations overview

Some exciting changes have been made to the Suspension and Cancellation Module. These changes will improve the user experience and make navigating through the relevant menus easier to manage.

Menu Consolidation:

Previously under the Billing tab the Account Suspensions and Account Cancellation menu items were listed here. DataTill has now consolidated these two menu items. It is now located under Billing > Accounts Workflow. Once the page loads the Cancellations and Suspensions quick filter dropdown boxes are located on the left. The user needs to click on either option to further expand the menu.

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In previous versions users were able to add Mailbox Processing Rules with invalid matches. This menu can be found by navigating to Setup > System Settings > Mailbox Processing Rules.

Whether editing an existing rule or adding a new one, at least one match option must be set to ‘Yes’. If not, validation will occur to advise the user to select at least one valid match.

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