Jana Louw No Comments

After your DataTill has been set up and your system administrator has created an admin user for you and sent you your login details you can start watching the Youtube video to introduce you to how to start using DataTill.

 

Introduction to DataTill for new users: Youtube link

This video will show you the following:

  • How to log in
  • What to do when you forgot your password
  • Accepting user license agreement
  • Modifying your own account at “My account”
  • How to update your own account details and password while logged in
  • Menu headings can be seen according to your user permissions
  • Where to find your company’s helpdesk ticket list
  • Creating new tickets as an admin user on your own system
  • Adding notes on tickets
  • Assigning and reassigning tickets to a different helpdesk department or admin user
  • Viewing a customer’s profile on the edit customer screen
  • DataTill’s Youtube channel to view more videos on how DataTill works.
  • Viewing guides and blogs on DataTill’s website to help you work on your DataTill system
  • Help menu on your DataTill system
  • Submitting a support request directly to DataTill support
  • For additional support please email support@datatill.com

Trying out something new:

If you want to practice how to do something on your DataTill and you do not want to do it on your own(live) system yet, you can always log into the demo system and try it out there.

URL: http://demo.datatill.com
Username: demo
Password: demodemo

Guides and more information:

Please see the following resources for additional information:

 

For support issues:

email support@datatill.com

or call us at 044 813 5002