Helpdesk Changes which Improve System Performance
Two changes have been introduced to the Helpdesk module which improve system performance:
- Disable Auto complete values on Ticket Edit Screens
DataTill ordinarily saves the previously entered values to a list to suggest as values for future Diagnosis / Resolutions. A new feature to disable this was introduced to speed up performance, as those lists can become very long and take time to load.
Setting Enabled:
Setting Disabled:
- Disable dropdown counters on Ticket View Screen
A new feature to disable this was introduced to speed up performance, as those counters take time to load.
Setting Enabled:
Setting Disabled:
Setting Default: Disabled
Setting type: Global Setting
URL: https://{Company name}.com/settings/helpdesk
Version: 1.4.00.01