Sending the Customer a Statement: Customers can get their statements in two ways: 1. Customer Area:They can log in to their account and get their statement. 2. Request:They might call you and ask for a statement. If they do, remind them they can do it themselves. Guide them through the Read more…
Reports Guide Reports Guide video: https://youtu.be/iu8YwTI2S9E Reports provide a comprehensive overview of essential information related to your DataTill system. This encompasses logs, summaries, sessions, graphs, dashboards, and statuses. They serve as valuable tools for accessing specific details within DataTill. Traffic Log: A traffic log is a record that captures and Read more…
Lead To Receipt: Invoicing Lead to receipt Video: https://youtu.be/mUgr4ODzt7E 7. Invoicing: In this step of the workflow, the customer will be billed for the job that has been done. To find a list of all leads that need to be billed, go to Invoicing > New. 7.1. Creating the invoice: To generate the draft invoice, click on Read more…
Hotspot Set: A hotspot is a physical location or area where people can access the internet, sometimes known as “Wi-Fi or WI-FI hotspots,” is supplied to devices that can connect to wirelessly. This is typically done through a hotspot capable WAP (wireless access point). In order to set up a Read more…
Hotspot Setup Guide for Winbox: This is the hotspot setup guide that explains how to configure a MikroTik hotspot to work with DataTill to provide free trial access, hotspot vouchers, prepaid accounts and radius account authentication. Please remember, that in order to run a hotspot on DataTill the MikroTik must have a Read more…
Month-end Billing run: How to complete month end billing video: https://youtu.be/bsaWSZ86Cxk Introduction: The document outlines the monthly billing process in DataTill. It includes eight steps, each explained in detail. To begin, navigate to Billing and select Month-End Processing. On the month-end processing screen, you will see all the necessary “information” Read more…
Billing setup video: https://youtu.be/SDwCii-dV30 1. Billing Setup In order to use the billing functions, the billing needs to be set up. This involves setting up the billing setup, creating billing groups, and setting up the accounting integration. Currently, only SageOne integration is supported. 1.1. Setup Steps: 1.2. Billing Groups: 1. Read more…
NetFlow Guide NetFlow Guide video: https://youtu.be/kVLhv_er6ow NetFlow Monitoring gives the user a broad overview to where their usage is going. Please note NetFlow Monitoring in Datatill only works with Mikrotik RouterOS6 and does not function properly on Mikrotik RouterOS7+, it is also impossible to see exactly where all the usage Read more…
Radius Proxy Guide DataTill allows the proxy of radius requests between multiple DataTill instances. 1. Overview: DataTill supports radius request proxying between instances—allowing a primary installation to forward requests to a secondary, or even bidirectional forwarding if configured. This is achieved via configured realms, which redirect matching radius authentication and Read more…
Account Suspensions 1. The suspension module: The suspensions module helps manage debtors with overdue accounts. It generates a list of affected customers, allowing you to suspend individual customers, resellers (master accounts), their sub-accounts, or perform a bulk suspension. Once approved, customers receive two warning notifications before suspension. The notification and Read more…
Lead to Receipt: Customers Lead to receipt video: https://youtu.be/mUgr4ODzt7E 5. Customers The next phase in the workflow is to create the customer’s profile on DataTill. Go to the “Customer” phase of the workflow and then click on New.” A list of all new customers that needs to be created will appear here. 5.1. Creating the customer Read more…
* Please Note: As of Mikrotik RouterOS 7.x. IP Accounting functionality has been removed and is unavailable as a function on Datatill. 1. Overview: 1. Radius-Based TrackingDataTill typically uses Radius Accounting to monitor individual user data usage. This requires a radius account in DataTill and an active PPPoE session on the Read more…
Fleet management video: https://youtu.be/Nk3YSNmjO0Q Fleet Management Fleet Guide: Fleet management involves organizing and overseeing a business’s vehicles or assets to improve usage, efficiency, and safety while reducing operational costs. The fleet module, tailored for ISP businesses, supports these activities and provides timely updates on license renewals and vehicle servicing schedules. Read more…
Helpdesk Ticket Usage Guide video: https://youtu.be/niIMjp_HiGQ Helpdesk Ticket Usage When a ticket is created, an email is sent to all administrators associated with the corresponding department. This notification informs them of a new ticket that requires attention. An administrator then goes to the ‘Helpdesk Ticket List’ to review the ticket Read more…
Asset Register video: https://youtu.be/wHEYuACG3A8 Asset Register Setup Asset register setup is process of developing and maintaining a record or database containing accurate data about the assets owned and used by an organization or individual. For example, like equipment, automobiles, machinery, real estate, furniture, electronics, and other goods can all be Read more…
Helpdesk Setup video: https://youtu.be/UbQRewsgJ-c Helpdesk Setup Guide The purpose of this guide is to help you with your helpdesk setup. First you will need to start off by creating your departments, ticket categories etc. before configuring your helpdesk notifications and mailboxes. 1. Enable Helpdesk Module: Before you can start with the Read more…
How to add contact’s video: https://youtu.be/kNSQgJahFtQ= 1. Additional Customer Contacts Customers have the option to list additional contacts on their profiles. This is especially useful for security purposes and ensuring that the person requesting changes is actually linked to the profile. You will be able to add, change and remove additional Read more…
Manually Adding a customer video: https://youtu.be/I_tkldpiW_c There are two distinct methods for adding New Customers within DataTill: Sales Module: For a comprehensive guide, refer to the Lead to Receipt instructions. This route is ideal if you are utilizing the sales module and need to manually include new customers. Manual Addition: Read more…
DataTill IP Pools Guide IP Pools Video: https://www.youtube.com/watch?v=u4SfY9elUCc&list=PLiy0Vjwe5LmpciCSfxk3y7DY8pc_YTSo8&ab_channel=DataTill Introduction: Radius IP Pools can be added on DataTill and no longer has to be set up on NAS’s. This means that IP Pools only has to be set up once and DataTill will recognize it globally instead of configuring it one Read more…
Device Monitoring A device monitoring setup tracks how devices on a network perform and operate. It gathers data from each device, feeds it into a central system for analysis and display, and triggers alerts if any issues arise. This ensures consistent functionality, early problem detection, and reliable overall performance. Device Read more…