How to add labels to list views
Labels can be added to the following list views to make it easier to filter or search for records:
- Feature Requests
- Helpdesk Tickets
- Radius Users
Labels for list views has been added in version 1.21.10.
Add or edit labels
To add or edit labels, Go To Tools –> Labels
Click on ‘Add Label’ or edit an existing one:
The ‘Label Type’ field is list view where the label can be used.
‘Label Name’ is the display name.
‘Label Color’ can be any color chosen with the color picker.
‘Enabled’ field is to enable the label for use.
Filter by label on helpdesk ticket list view
Go to Workflow –> Helpdesk Ticket List
Now you can filter tickets by labels by selecting one or more labels in the labels filter field.
Add or edit labels on helpdesk tickets by editing the ticket properties on a ticket: