API Calls Error Messages

 

Object(s) Error message Description
Any “invalid_parameters”, “$mandatory_field parameter is required” A mandatory field is missing in the request.
Any “invalid_user”,”Invalid user id link to this access token” Admin user and token mismatch.
Any ‘User not found’ The data user you were trying to display or update could not be found.
Any “insufficient_permissions”, “The user associated with this access token has insufficient permissions to perform this action” The access token used is linked to an admin user on the system. The admin user does not have the necessary permission to perform this action.
Any “invalid_parameters”, “invalid customer_id parameter supplied” Invalid customer id.
Any “invalid_parameters”, “The redirect url is invalid” On trying to authenticate with the token, the redirect url is found to be invalid.
Any “invalid_parameters”, “filter_type parameter contains an invalid value” The filter value provided is invalid.
Any “invalid_parameters”, “max_number parameter contains an invalid value” The number provided is out of bounds.
Customers “invalid_parameters”, “The account_code filter value supplied is invalid” The customer account code provided in the filter value is invalid.
Notifications “invalid_parameters”, “notification $notification_id not found” On updating customer notifications,
Usage “invalid_parameters”, “The period value cannot be in the future” The date range/ date period provided is in the future.
Usage “invalid_parameters”, “The period value supplied is invalid” The date range/ date period provided is invalid.
Usage “no_data_found”, “No usage info found for this hotspot voucher” On getting usage info for a data user, no usage was found for the provided hotspot voucher.
Usage “no_data_found”,”No usage info found for this radius user” On getting usage info for a data user, no usage was found for the provided radius user.
Top-ups “invalid_parameters”, “The topup_size supplied is invalid” The topup size requested has an out of bounds value. The topup size bounds is between 0 and 1000.
Top-ups “invalid_parameters”, “The topup_cost_per_gb supplied is invalid” The cost per GB provided for the topup is invalid.
Top-ups “invalid_parameters”, “The topup_cost supplied is invalid” The topup cost value is not a number or invalid.
Top-ups “invalid_parameters”, “The topup_discount supplied is invalid” The topup discount value is not a number or invalid.
Top-ups “invalid_parameters”, “The topup_id supplied is invalid” The topup id value is invalid.
Top-ups “invalid_parameters”, “The topup size supplied does not match the pre-defined size of the topup_id supplied” The topup size supplied does not match the pre-defined size of the topup id supplied.
Top-ups “invalid_parameters”, “A valid topup_id must be supplied for this radius user” A valid topup id must be supplied for this radius user.
Top-ups “invalid_parameters”, “Api user does not have permission to add a discount to the topup” Api user does not have permission to add a discount to the topup.
Top-ups “invalid_parameters”, “Api user does not have permission to override the topup cost” Api user does not have permission to override the topup cost.
Top-ups “invalid_parameters”, “User does not have permission to perform complimentary topup” If topup cost = 0.00; ¬†Api user does not have permission to perform complimentary topup.
Top-ups invalid_parameters”, “topup_description required for complimentary topups” If topup cost = 0.00; A topup description is required for complimentary topups.
Top-ups “invalid_parameters”, “User does not have permission to perform topups on LTE accounts via the mobile app” Admin user does not have permission to perform topups on LTE accounts via the mobile app.
Top-ups “invalid_parameters”, “End User topups not enabled” Topups not enabled for customers.
Top-ups “invalid_parameters”, “Uncapped account, topup not possible” Topup is not possible on uncapped account.
Top-ups “invalid_parameters”, “The auto_topup_increment size supplied is invalid” If the auto topup increment is not between 0 and 1000; The auto_topup_increment size supplied is invalid.
Top-ups “invalid_parameters”, “The auto_topup_limit size supplied is invalid” If the auto topup limit is not between 0 and 1000; The auto topup limit size supplied is invalid.
Top-ups “invalid_parameters”, “The username supplied is invalid” The data account username supplied is invalid.
Top-ups “invalid_parameters”, “End User auto topups not enabled” End User auto topups not enabled.
Top-ups “invalid_parameters”, “Uncapped account, auto topup is not possible” Uncapped data account, auto topup is not possible.
Helpdesk Tickets “invalid_parameters”, “The ticket_id filter value supplied is invalid” The ticket id filter value supplied is invalid.
Helpdesk Tickets “invalid_parameters”, “The short_code filter value supplied is invalid” The short code filter value supplied for the ticket is invalid.
Helpdesk Tickets “invalid_parameters”, “no file attached” On submitting an attachment to a helpdesk ticket note; No file attached/ file not found.
Helpdesk Tickets “invalid_parameters”, “reason_id parameter is required” If the reason field is set to mandatory on the help desk setup, a reason field value must be supplied on assigning a ticket.
Helpdesk Tickets “invalid_parameters”, “This ticket is closed and cannot be re-assigned” This ticket is closed and cannot be re-assigned.
Helpdesk Tickets “invalid_parameters”, “The assigned_id value supplied is invalid for this department” The admin user you are trying to assign the ticket to is not in the help desk department specified.
Helpdesk Tickets “invalid_parameters”, “Error re-assigning this ticket” There was an error re-assigning the ticket.
Helpdesk Tickets “invalid_parameters”, “The on_hold_till value cannot be in the past” The date value till when a ticket should be on hold for cannot be in the past.
Helpdesk Tickets “invalid_parameters”, “The on_hold_till value supplied is invalid” The date value till when a ticket should be on hold for should be a valid date format. ‘Y-m-d’
Helpdesk Tickets “invalid_parameters”, “This ticket is closed and cannot be followed” An admin user can only follow open tickets.
Helpdesk Tickets “invalid_parameters”, “This ticket is already closed” On trying to close a ticket that is already closed.
Hotspot Prepaid Products “invalid_parameters”, “The hotspot_id filter value supplied is invalid” The hotspot id filter value supplied is invalid.
Hotspot Prepaid Products “invalid_parameters”, “The username supplied is not a prepaid data account” The username supplied is not a prepaid data account.
Hotspot Prepaid Products “invalid_parameters”, “The bundle_discount supplied is invalid” The bundle discount is not a value from 0 to 100.
Hotspot Prepaid Products “invalid_parameters”, “The product_id supplied is invalid” The product id supplied for the data account is invalid.
Hotspot Prepaid Products “invalid_parameters”, “The product_id supplied is disabled” The product id supplied for the data account is disabled
Hotspot Prepaid Products “invalid_parameters”, “Api user does not have permission to add a discount to the prepaid bundle” Api user does not have permission to add a discount to the prepaid bundle.