Jana Louw No Comments
  • Added the ability to customise the Welcome Message when customer is created
    • Setup -> Welcome Email
  • Added a new filter on helpdesk ticket list screen to include or exclude unassigned tickets

  • Tickets can be filtered with additional options:
    • The user can choose to filter by all their tickets and all unassigned tickets
    • The user can decide to filter by all their tickets and all unassigned tickets in their department
    • The user can decide to filter by their tickets only
  • See the blog: Unassigned Ticket Filter for more
  • Added two additional checks on release notes to scan mysql & apache performance tuning settings
    • Tools -> About DataTill -> Changelog
  • Added compliance functionality (RICA) to the sales lead process (Beta)

  • This feature is not live yet
  • The compliance step added to lead to receipt allows the Wisp to collect and process customers RICA documents. The compliance step, when enabled, forms part of the Sales workflow. This feature allows the wisp to request and collect RICA documents such as proof of address and ID documents. There are flags on those customer accounts to indicate whether those documents have been received. A compliance permission will be required to view these documents.
  • See the blog: Compliance Step in Sales Workflow for more information:
  • Sales -> Setup -> Enable Compliance Step
  • Added ability to send contracts from DataTill (Beta Only)

  • This feature is not live yet
  • Wisp has the ability to send the customer a contract. The Wisp can set up the contract in the System settings. The contact can then be emailed to the client on the customer edit page. The contract contains the clients recurring billing (a requirement to send the contract), as well as the WISP’s terms and conditions.
  • See the Blog: Send Customer Contracts for more information:
  • Setup -> System Settings -> Customer Contracts
  • Added support for Ubiquiti devices with firmware of v8.5+
  • Improved file attachment handling throughout the system
  • Improved helpdesk ticket priority & escalation functionality
    • See the Helpdesk Manual for more information on how to setup escalation rules
  • Fixed bug that caused public links on feature requests to change
  • Fixed bug relating to updating customer info from the customer portal
  • Various cosmetic improvements & minor bug fixes