April 15, 2018

New Features  

  • List of Customers can now be accessed from the Reseller portal. View the Reseller Module here.
  • New Reseller Report available for Unpaid Commissions. View the Reseller Module here.
  • Users can now add attachments to Helpdesk Notifications.



  • Customer Expiry has now been renamed to Customer Cancellations. View the Cancellation Module blog here.
  • Users can now add a Physical Address on Radius Accounts. View the blog here.
  • A warning has now been on customer creation to notify users when a primary email address/ phone number/ mobile phone number alredy exists. View the blog here.


  • Fixed bug related to jobcard PDF’s.
  • Various Minor Cosmetic Bug fixes.
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April 6, 2018

  • Added the ability to customise the Welcome Message when customer is created
  • Added a new filter on helpdesk ticket list screen to include or exclude unassigned ticket. blog: Unassigned Ticket Filter

See the  for more

  • Added two additional checks on release notes to scan mysql & apache performance tuning settings
  • Added compliance functionality (RICA) to the sales lead process (Beta). blog: Compliance Step in Sales Workflow

  • Added support for Ubiquiti devices with firmware of v8.5+
  • Improved file attachment handling throughout the system
  • Improved helpdesk ticket priority & escalation functionality. Guide: Helpdesk Manual
  • Fixed bug that caused public links on feature requests to change
  • Fixed bug relating to updating customer info from the customer portal
  • Various cosmetic improvements & minor bug fixes
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March 20, 2018

  • Important VAT Changes. Blog: 15% Vat Change In SageOne SA and Datatill
    • The VAT changes are important whether you use the Billing Module and SageOne or if you do not. As billing runs and product prices are affected please see the document VAT Changes – What to Do which should be read together with the blog, for how to make those changes.
  • Added ability for Credit Notes to take into account which Vat rate was in affect at the date of the invoice.
  • Bug Fix: Incorrect usage date on the customer edit page
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March 13, 2018

  • Added ability to customise the SMS topup string appended to outbound usage SMS messages. Blog: How To Customize The SMS Topup String
  • Fixed cosmetic display issue on customer usage graphs
  • Various feature request submission improvements
  • Various file upload & viewing improvements
  • Various bug fixes
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February 19, 2018

  • Added support for Cell-C LTE
  • Added IS LTE billing summary screen
  • Added several helpdesk related API calls
  • Various helpdesk ticket improvements
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February 9, 2018

  • Fixed issue preventing some radius accounts form being deleted
  • Added a feature to undelete LTE accounts
  • Various helpdesk escalation improvements
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January 31, 2018

  • Added various checks before a customer or radius account can be deleted
  • Added ability to detect and eliminate duplicate SMS message queuing
  • Added ability to migrate a radius account to a sub customer account
  • Added various sales & operational statistic reports
  • Added reason field to helpdesk tickets as well as a summary screen. Blog: Tickets Now Have A Reason Field

  • Added realtime traffic view to customer edit active sessions and network device interfaces
  • Added helpdesk ticket priority improvements
  • Various bug fixes and improvements
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January 23, 2018

  • Added ability to better define ticket escalation per department / category
  • Added complex ticket priority settings
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January 15, 2018

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January 4, 2018

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December 8, 2017

  • Added customer suspension & expiry improvements. Guide: Account Suspensions
  • Added initial reseller functionality. Guide: Reseller guide.
  • Various refer a friend improvements. Guide: Refer a friend
  • Added ability to export customer locations as part of highsite KMZ file
  • Various sales lead improvements. Guide: Lead to Receipt: Sales Leads
  • Fixed a bug causing duplicate radius usage entries to show in usage view screen
  • Various bug fixes
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November 27, 2017

  • Added checklists to site surveys
  • Added site survey jobcards
  • Added better detection of mysqldump errors during backup process
  • Various bug fixes
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