The DataTill Customer App 

1.  Overview:

 

Our new customer mobile app is now available for download on Android & iOS devices.  This app will allow you to: 

  • Monitor your data usage,
  • request top-ups
  • submit and manage helpdesk tickets,
  • view and download your invoices and other billing documents
  • perform speed test, as well as
  • view and update your account and billing information. 
  • Log in with multiple user accounts

 

Please note that in order for you to use this account,

  • your ISP (Internet Service Provider) needs to use of DataTill as a data management system. 
  • you need to have a valid account at one of these participating ISP’s. 

 

How to download the app: 

  • All Android users can download the app in Google Play Store.
  • All iOS users can download the app from the Apple App Store.

2.  How to log in: 

 

On our new app, all customers and admin users will be able to quickly

log in and access their profiles.  Before you can log in, you will need

to open the app. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

After opening the app, you will need to choose your applicable ISP

(Internet Service Provider).  To do this, click in the colour section,

and then type any  four letters of your ISP’s name.  When you see 

your ISP’s name, click on the name to continue. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

All logings can be managed by navigating to the settings screen. 

From there, you will be able to add more logings or log out of accounts. 

 

2.1.  Logging in as a customer

 

To log into your profile, you will need to enter your username or 

email address and your password.  After entering your details,

click on the “Sign In” button.  If you forgot your log in details, click on

the “Forgot” button and follow the steps. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

After you have successfully logged in, you will see the screen below. 

From this screen, you will be able to view a list of all your users that

you have added, add more users or log out of your account.  Click

on the back button to switch to your profile. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2.2.  Log in as an admin user

 

The new mobile app will also allow admin users to log in and enable

them to quickly attend to any customer tickets or to top-up the

customer’s account.  To manage your customers, you will need to log

into the customer mobile app with your DataTill username and

password.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

After logging in, you will be able to choose the relevant customers

that you would like to attend to. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2.3.  Switching between accounts

 

The customer app will allow you to switch and manage multiple customer

accounts.  To do this, you will need to click on the current customer

details which can be seen at the top of the screen. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

After clicking on this, you will be able to choose the relevant customer

and radius account

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3.  Viewing your usage

 

When viewing your usage, you will be able to:

  • View important notifications
  • View your data usage for previous months
  • See what data product you are on and how many data you have used,
  • Track and compare your daily data usage.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4.  How to do top-ups

 

From the mobile app, you will also be able to request top-ups for your  account.  When topping up your account, you need to remember the following:

  • All top-ups made during the month will appear on the monthly invoice.
  • All customers with LTE packages will still need to request top-ups from the website.
  • Currently, you are not able to immediately pay for top-ups via credit card from the customer mobile app.

 

Please note that you will only be able to request top-ups if you are on a capped package. 

 

4.1.  Requesting a top-up

 

To request a top-up, go to the top-up menu.  From here, you will be able to see a list of all previous top-ups that have been done as well as what the price for the top-up is.  To request a top-up, click on the “Add Topup” button. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On the following list, choose and click on the top-up that you would like

to request and then click on the confirm button. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4.2.  Configuring Auto Top-Up settings

 

To set up or disable your auto top-up setting, go to the top-up page and

then click on the “Auto Topups” button.  Auto top-ups will happen

each time your cap has been reached for the account.  

 

Read the instructions for each setting carefully before configuring auto 

top-ups. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You will now be able to configure your auto top-up settings as per your needs. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Remember to click on the “Save Settings” button after making any changes.

 

5.  Managing your helpdesk tickets

 

The customer app will also allow you to manage your helpdesk tickets. 

From here, you will be able to submit new tickets, add notes to tickets

that are already open and add attachments to your tickets.

 

5.1.  Creating New tickets

 

To create new tickets, click on the “New Ticket” button. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Next, you will need to complete all the ticket details, add any

attachments if applicable and then click on the “Submit” button.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5.2.  Viewing tickets

 

To view your ticket details, you will need to click on the relevant ticket

that you would like to view. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

From this screen, you will be able to view any new messages from the

company as well as add new messages and attachments that you would

like to send them. 

 

5.3.  Tickets for admin users

 

If you are an admin user on the customer mobile app you will still be

able to do functions such as:

  • add admin only notes
  • close tickets
  • follow tickets
  • add notes
  • and re-assign tickets to other admin users.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6.  Billing

 

In the billing section of the mobile app, you will be able to view and download

all your invoices and credit notes.  You will also be able to see the invoice status

i.e. paid, unpaid or overdue as well as the total amount for the document.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To view the invoice or credit note, click on the relevant document. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Please note:  If you need a statement, you can download a statement by

logging into your customer portal from your computer. 

 

7.  Settings

 

Under the settings section of the app, you will be able to update your

account and payment details, manage your logins, perform a speed

test as well as get more information about the app.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

7.1.  Update account details

 

The app will also allow you to update your account details. 

After making any changes, the request will go through to your ISP

and the changes will happen once they have approved it.

 

7.2.  Update Payment Details

 

Here, you will be able to view and update your payment details. 

The payment details will first be sent to your ISP and they will have to

approve it before it changes on the system.

 

 

7.3. Performing a network speed test

 

When doing a speed test, ensure that your mobile phone is connected to

the correct Wi-Fi network.  This speed test section will enable you to see

if your speed is correct on your package.

 

 

Your ISP will be able to view all speed tests submitted on your customer profile.

 

 

 

 

 

 

 

 

 

11. Screenshots